Last Updated: September 2026
Returns & Refunds Policy
At ALHAMD 1 HOLDINGS LLC, we aim to provide quality products and professional wholesale service. If there is an issue with your order, please contact us so we can review and assist you.
1. Eligible Returns
A return may be considered when:
- The wrong product was delivered
- The product arrived damaged
- The product is defective
- The delivered product significantly differs from the product ordered
Return requests must be submitted within 7 days of delivery.
2. Product Condition
Unless the product was received damaged, defective, or incorrect, returned products should generally be:
- Unused
- Unopened
- In their original packaging
- In resalable condition
Certain products may not be eligible for return due to their nature, packaging, hygiene requirements, or applicable regulations.
3. Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible.
We may request:
- Order number
- Product details
- Photos of the product
- Photos of the packaging
- Other information necessary to investigate the issue
This helps us review the claim and determine the appropriate resolution.
4. Non-Returnable Items
Certain products may not be eligible for return, including products that:
- Have been opened or used
- Are damaged after delivery due to customer handling
- Are missing original packaging
- Are custom or specially ordered items
- Cannot reasonably be returned due to their nature
5. Refunds
Once an approved return is received and reviewed, we will determine whether a refund, replacement, or other appropriate resolution is available.
Approved refunds will generally be processed using the original payment method where possible.
The time required for the refund to appear in your account may depend on the payment provider or financial institution.
6. Return Shipping
If the return is due to an incorrect, damaged, or defective product, ALHAMD 1 HOLDINGS LLC may provide an appropriate return solution.
For other approved returns, return shipping costs may be the responsibility of the customer.
Return shipping arrangements should be confirmed with us before sending any product back.
7. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Cancellation requests cannot always be guaranteed once an order has been processed, prepared, or shipped.
8. Wholesale Orders
Wholesale and bulk orders may be subject to specific return conditions depending on the quantity, product type, order terms, and circumstances of the sale.
Customers placing large or specialized orders are encouraged to confirm applicable terms before order fulfillment.
9. How to Request a Return
To request a return or report an issue with your order, contact us with:
Order Number:
Customer/Business Name:
Product Name:
Reason for Return:
Photos (if applicable):
Our team will review the request and provide the next steps.
10. Contact Us
ALHAMD 1 HOLDINGS LLC
4211 Crescent Lane
Stafford, TX 77477
United States
Phone: +1 926 442 4444